Terms of Service

Last updated: July 1, 2026

Welcome to Tailorpaws. These Terms of Service govern your access to and use of our website, products, services, and online store. By visiting our website, placing an order, or using any service provided by Tailorpaws, you agree to be bound by these Terms of Service.

1 Overview

Tailorpaws provides pet walking accessories and related products, including dog leads, neck bands, walk vests, pouches, bow accents, shoulder carriers, and other pet lifestyle accessories.

Throughout these Terms, “we,” “us,” and “our” refer to Tailorpaws. “You,” “your,” and “customer” refer to any visitor, user, or purchaser of our website or services.

2 Online Store Terms

By using our website and purchasing products from Tailorpaws, you confirm that you are at least the age of majority in your state or place of residence, or that you have given us your consent to allow any minor dependents to use this website.

You agree not to use our products or website for any unlawful or unauthorized purpose. You also agree not to violate any applicable laws, rules, or regulations when using our website or services.

You must not transmit any worms, viruses, malicious code, or harmful technology through our website.

Any violation of these Terms may result in the immediate termination of your access to our website or services.

3 Product Information

We make every effort to display our products, descriptions, prices, colors, sizing, and availability as accurately as possible.

However, we do not guarantee that product descriptions, images, colors, measurements, pricing, or other content on our website will always be accurate, complete, current, or error-free.

Actual product colors may vary slightly due to screen settings, lighting, photography, or device display differences.

For pet products such as leads, neck bands, vests, and carriers, customers are responsible for selecting the correct size, fit, and style for their pet. Please review all product details, sizing information, and usage guidance before placing an order.

4 Product Use and Pet Safety

Tailorpaws products are designed for general pet walking, daily use, and lifestyle purposes. They are not intended to replace responsible pet handling, training, supervision, or professional advice.

You are responsible for ensuring that any product purchased from Tailorpaws is suitable for your pet’s size, breed, weight, activity level, and behavior.

Before each use, you should inspect leads, neck bands, vests, pouches, clips, buckles, stitching, and other product components for signs of wear, damage, looseness, or weakness.

Do not use any product that appears damaged, worn, chewed, weakened, or unsafe.

Tailorpaws is not responsible for injury, loss, escape, accident, or damage caused by improper use, incorrect sizing, lack of supervision, pet behavior, misuse, normal wear and tear, or failure to inspect the product before use.

5 Orders and Acceptance

After you place an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to accept, decline, cancel, limit, or refuse any order at our discretion. This may include orders that appear fraudulent, contain incorrect information, involve pricing errors, or violate these Terms.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

6 Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, shipping fees, and availability at any time without prior notice.

Payment must be completed at checkout using one of the payment methods available on our website.

By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the payment information is accurate and complete.

7 Shipping and Delivery

We ship orders according to the shipping options and delivery estimates displayed on our website.

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to carrier delays, weather, holidays, customs processing, incorrect addresses, high order volume, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout. Tailorpaws is not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping addresses provided by the customer.

Once an order has been shipped, changes to the shipping address may not be possible.

8 Risk of Loss

Risk of loss and title for purchased products pass to you when the order is delivered to the shipping carrier or delivered to the address provided at checkout, depending on applicable shipping terms.

If your package is marked as delivered by the carrier but you have not received it, please contact the carrier directly and then contact us at info@tailorpawspet.com for assistance.

9 Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order with Tailorpaws, you agree to the terms of our Return & Refund Policy, including return eligibility, return windows, product condition requirements, and refund processing times.

For hygiene and safety reasons, used, washed, worn, stained, damaged, altered, or pet-used items may not be eligible for return.

10 Promotions, Discounts, and Coupon Codes

From time to time, Tailorpaws may offer promotions, discounts, coupon codes, or special offers.

Promotions are subject to change, expiration, cancellation, or limitation at any time without prior notice.

Only one discount code may be used per order unless otherwise stated. Discounts cannot be applied retroactively to previous purchases.

Promotional items, clearance items, or final sale items may be excluded from returns, exchanges, or additional discounts.

11 Account Information

Some features of our website may require you to create an account or provide personal information.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

If you believe your account has been accessed without authorization, please contact us immediately at info@tailorpawspet.com.

12 Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect, use, and process your information according to our Privacy Policy.

13 User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, feedback, suggestions, or other content to Tailorpaws, you grant us the right to use, reproduce, edit, publish, translate, distribute, and display that content in connection with our business, marketing, website, social media, advertising, and customer service activities.

You agree that your submitted content will not violate any rights of a third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You also agree that your content will not contain unlawful, abusive, offensive, defamatory, misleading, obscene, or harmful material.

We reserve the right to remove or edit user-submitted content at our discretion.

14 Intellectual Property

All content on the Tailorpaws website, including text, images, graphics, logos, product names, designs, icons, videos, layout, branding, and other materials, is owned by or licensed to Tailorpaws and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written permission.

Unauthorized use of our website content, brand assets, product images, or product descriptions is strictly prohibited.

15 Prohibited Uses

You agree not to use our website, products, or services for any unlawful, abusive, fraudulent, or harmful purpose.

You are prohibited from using our website:

• To violate any applicable law or regulation
• To infringe upon our intellectual property rights or the rights of others
• To submit false, misleading, or fraudulent information
• To upload or transmit viruses, malware, or harmful code
• To interfere with the security or functionality of our website
• To collect or track the personal information of others
• To spam, phish, scrape, crawl, or use automated systems without permission
• To place fraudulent orders or abuse promotions
• To harass, abuse, insult, harm, defame, or discriminate against others

We reserve the right to terminate your access to our website or services for violating any prohibited use.

16 Third-Party Links and Services

Our website may include links to third-party websites, services, payment processors, shipping carriers, apps, or tools.

We are not responsible for the content, policies, practices, accuracy, security, or availability of any third-party websites or services.

Your use of third-party websites or services is at your own risk and may be subject to separate terms and policies.

17 Accuracy of Website Information

We may provide product care information, pet lifestyle tips, sizing guidance, blog content, or other informational materials on our website.

This information is provided for general informational purposes only and should not be considered veterinary, medical, safety, training, or professional advice.

You are responsible for determining whether a product, recommendation, or piece of information is appropriate for your pet.

18 Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice, including after an order has been submitted.

19 Availability of Products and Services

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and may be subject to return or exchange only according to our Return & Refund Policy.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

We may exercise this right on a case-by-case basis.

20 Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis unless otherwise stated.

To the fullest extent permitted by law, Tailorpaws makes no warranties or representations, express or implied, regarding the operation of our website, the accuracy of information, or the suitability of products for a particular purpose.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.

21 Limitation of Liability

To the fullest extent permitted by law, Tailorpaws and its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.

This includes, but is not limited to, damages related to product misuse, incorrect sizing, pet behavior, escape, injury, property damage, lost profits, lost data, or service interruptions.

Because some jurisdictions do not allow the exclusion or limitation of certain damages, some of these limitations may not apply to you.

22 Indemnification

You agree to indemnify, defend, and hold harmless Tailorpaws and its owners, employees, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising from:

• Your use of our website, products, or services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your misuse of any product purchased from Tailorpaws
• Any injury, damage, or loss caused by improper use, lack of supervision, or failure to follow product instructions

23 Termination

We reserve the right to suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

The obligations and liabilities incurred before termination shall survive the termination of these Terms.

24 Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes.

Your continued use of our website after any changes are posted means you accept those changes.

25 Governing Law

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws applicable to Tailorpaws, without regard to conflict of law principles.

If a specific governing state or jurisdiction is required, Tailorpaws may update this section accordingly.

26 Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be considered severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

27 Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Tailorpaws regarding your use of our website and purchase of our products.

28 Contact Information

If you have any questions about these Terms of Service, please contact us: