Return & Refund Policy

Last updated: July 1, 2026

Thank you for shopping with Tailorpaws. We want you and your pet to love every walk with us. If something is not right with your order, please review our return and refund policy below.

1 Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused, unwashed, and in its original condition
• Free from pet hair, odor, dirt, stains, chew marks, or signs of wear
• Returned with original tags, packaging, and accessories
• Accompanied by the order number or proof of purchase

For hygiene and safety reasons, we cannot accept returns on items that have been used by a pet, washed, altered, damaged, or returned with noticeable hair, odor, or stains.

2 Products Eligible for Return

This policy applies to Tailorpaws products including, but not limited to:

• Dog leads and hands-free adventure leads
• Adjustable and retractable leads
• Neck bands
• Walk vests
• Utility pouches and mini pouches
• Bow accents
• Shoulder carriers
• Other pet walking accessories sold by Tailorpaws

3 Non-Returnable Items

The following items cannot be returned:

• Used, washed, worn, stained, damaged, or altered items
• Items with pet hair, odor, dirt, or chew marks
• Final sale, clearance, or promotional items marked as “Final Sale”
• Gift cards
• Personalized or custom-made products
• Items returned without prior approval

4 How to Start a Return

To request a return, please contact us at:

Please include the following information in your email:

• Order number
• Email address used for purchase
• Product name
• Reason for return
• Photos of the item, if applicable

Once your return request is approved, we will provide return instructions and the return address.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

5 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. Tailorpaws is not responsible for return packages that are lost, delayed, or damaged in transit.

Original shipping charges are non-refundable unless the return is due to our error, such as a defective, damaged, or wrong item.

6 Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@tailorpawspet.com.

Please include your order number and clear photos of the damaged, defective, or incorrect item. After review, we will offer a replacement, exchange, refund, or another appropriate solution depending on the situation.

7 Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your bank, credit card company, or payment provider may take additional time to process and post the refund to your account.

Refunds may be refused or reduced if the returned item does not meet our return condition requirements.

8 Exchanges

We currently accept exchanges for size, color, or product issues when inventory is available.

If you would like to exchange an item, please contact us within 30 days of delivery at info@tailorpawspet.com.

If the requested replacement item is unavailable, we may offer a refund, store credit, or another suitable solution.

9 Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@tailorpawspet.com.

We can only cancel orders that have not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled and must be handled as a return after delivery.

10 Late or Missing Refunds

If your refund has been approved but you have not received it yet, please follow these steps:

1. Check your bank or credit card account again.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank, as there may be additional processing time before the refund is posted.

If you have completed these steps and still have not received your refund, please contact us at info@tailorpawspet.com.

11 Return Address

Please contact us at info@tailorpawspet.com before sending any return.

Once your return request is approved, we will provide the correct return address and return instructions.

Returns sent to the wrong address or sent without prior approval may not be accepted.

12 Questions

If you have any questions about returns, refunds, exchanges, or product issues, please contact us: