Frequently Asked
Questions.

After completing checkout, you should see an order confirmation page and receive a confirmation email at the address provided during checkout.

If you do not receive the email, please check your spam or junk folder. You can also contact us with your name and email address so we can help locate your order.

Please contact us as soon as possible after placing your order. We will do our best to help before the order enters processing or has been handed to the shipping carrier.

Once an order has been processed or shipped, changes and cancellations may no longer be possible.

The available payment methods are displayed during checkout. Payment options may vary depending on your location, device and selected checkout method.

All payments are processed through secure payment providers.

Whether discount codes can be combined depends on the specific promotion. Enter your code during checkout, and the checkout page will confirm whether it can be used with other discounts.

Available shipping destinations are shown during checkout. Enter your delivery address to view the shipping methods currently available for your location.

Delivery time depends on your location, the selected shipping service and the carrier. Estimated delivery information is displayed during checkout whenever available.

Please note that carrier delays, public holidays and severe weather may affect the final delivery date.

Once your order has shipped, we will send a shipping confirmation email containing your tracking information whenever tracking is available.

It may take a short time for the carrier’s tracking page to update after the shipping label has been created.

First, check the latest tracking updates and confirm that the delivery address is correct. Carriers may occasionally need additional time to complete delivery.

If your tracking has not updated for an extended period, contact us with your order number so we can review the shipment with you.

Please check around your property, mailbox, reception area and any safe delivery locations. It may also help to ask household members or nearby neighbors.

If the package still cannot be located, contact the carrier and then reach out to our support team with your order number.

Eligible items may be returned in accordance with our Refund Policy. Returned products should generally be unused, unworn and kept in their original condition and packaging.

Please review our Refund Policy before starting a return.

Contact our support team before sending anything back. Please include your order number, the item you would like to return and the reason for the return.

Wait for return instructions before shipping the product. Items returned without authorization may experience processing delays.

Exchange availability depends on stock and the condition of the original item. In some cases, the fastest option may be to return the original product and place a new order.

Contact us before returning the item so we can advise you on the best available option.

Please contact us as soon as possible with your order number and clear photos of the item, packaging and shipping label.

Our support team will review the information and help provide an appropriate solution.

After an approved return is received and inspected, the refund will be processed to the original payment method.

Your bank or payment provider may require additional time to display the refund in your account.

Measure your pet carefully and compare the measurements with the size guide shown on the relevant product page.

For harnesses, the most important measurement is usually the chest or girth around the widest part of the rib cage. For collars, measure around the neck where the collar naturally sits.

Review the adjustment range and product-specific fit notes. Depending on your pet’s body shape and coat, the larger size may provide more comfortable adjustability.

You can contact us with your pet’s measurements and the product name if you need additional sizing guidance.

A harness should feel secure without restricting natural movement or breathing. As a general guide, you should be able to fit approximately two fingers between the harness and your pet’s body.

Check all adjustment points before every walk and ensure that your pet cannot back out of the harness.

The items included with each purchase are listed on the individual product page. Leashes, pouches, neck bands, bow accents and other accessories may be sold separately unless the product is clearly described as a set.

Suitability depends on your pet’s size, body shape, behavior and the intended use of the product. Always review the size guide, product information and usage instructions before use.

Regularly inspect pet gear for signs of wear or damage. No pet product should be treated as chew-proof or left with an unsupervised pet.

Always follow the product-specific care instructions shown on the label or product page.

For many fabric products, gentle spot cleaning or hand washing with mild detergent and cool water is recommended. Allow the product to air dry completely before use.

Occasional exposure to rain is generally part of normal outdoor use. After exposure to water, mud or salt, rinse or wipe the product when appropriate and allow it to dry completely.

Avoid storing damp gear in enclosed bags or containers.

We recommend checking the product before every use. Look for worn stitching, damaged fabric, cracks, loose hardware or any other signs that could affect safe use.

Stop using the product if it becomes damaged or no longer fits securely.

You can reach our support team by email at info@tailorpawspet.com .

You may also call us at +1 347 438 1050 during our available service hours.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.