Shipping Policy

Last updated: July 1, 2026

Thank you for shopping with Tailorpaws. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with Tailorpaws, you agree to the shipping terms below.

1 Shipping Destinations

Tailorpaws currently ships to customers within the United States.

Shipping availability may vary depending on the product, delivery address, carrier service, and other operational factors.

At this time, we may not be able to ship to certain restricted locations, P.O. boxes, APO/FPO addresses, or remote areas. If your address is not eligible for delivery, we will contact you after your order is placed.

2 Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

During peak seasons, promotional periods, holidays, or high order volume, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

3 Estimated Delivery Time

Estimated delivery time is usually 7–15 business days after the order has been shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, high shipping volume, incorrect addresses, or other circumstances beyond our control.

4 Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

Tailorpaws may offer free shipping promotions from time to time. Free shipping offers may be subject to minimum order amounts, product exclusions, geographic restrictions, or promotional terms.

Shipping fees are non-refundable unless the return or refund is due to our error, such as a damaged, defective, or incorrect item.

5 Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Please allow 24–72 hours for tracking information to update after the shipping confirmation is sent.

If your tracking information has not updated for several days, please contact us and we will help check the status of your shipment.

6 Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, order size, or carrier arrangements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

There is no additional shipping charge for split shipments unless otherwise stated at checkout.

7 Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping details before placing your order.

Tailorpaws is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at info@tailorpawspet.com.

We will do our best to update the address before the order is processed or shipped. However, once an order has been shipped, we cannot guarantee that the address can be changed.

8 Lost, Stolen, or Delivered Packages

If your tracking information shows that your package was delivered but you have not received it, please first check:

• Around your delivery location
• With household members or neighbors
• With your local carrier or delivery office
• Any secure package area, front desk, mailroom, or parcel locker

Tailorpaws is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

However, if you need help, please contact us at info@tailorpawspet.com and we will assist you in reviewing the shipment information.

9 Delayed Shipments

Although we work hard to deliver orders as quickly as possible, delays may occasionally occur.

Shipping delays may be caused by:

• Carrier service delays
• Weather conditions
• Holidays or peak shipping seasons
• High order volume
• Incorrect or incomplete shipping information
• Product availability issues
• Other events outside our control

If your order is significantly delayed, please contact us at info@tailorpawspet.com with your order number so we can help check the status.

10 Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@tailorpawspet.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging, if applicable

After review, we may offer a replacement, exchange, refund, or another appropriate solution.

11 Order Cancellations Before Shipment

If you need to cancel your order, please contact us as soon as possible at info@tailorpawspet.com.

We can only cancel orders that have not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled. You may request a return after delivery according to our Return & Refund Policy.

12 Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or inability to receive the package, we will contact you to determine the next step.

Additional shipping fees may apply if the order needs to be reshipped.

If the customer chooses not to have the package reshipped, the refund may exclude original shipping fees and any return shipping or handling costs charged by the carrier.

13 Shipping Restrictions

Certain products may be subject to shipping restrictions based on carrier policies, destination, product type, or local regulations.

If we are unable to ship your order, we will contact you and issue a refund if payment has already been processed.

14 Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us: